PUMA Features:

RESERVATIONS:

A full featured, Integrated Reservations Display,
Background colours show ‘seasons’
Colour coded booking records show ‘current financial status’.(legend on screen)
Easy navigation by selecting date of interest or use navigation buttons forward or back.
Double click on an empty Unit and start date to commence creation of a new booking record.
Single click on record shows summary window.
Double click on selected record shows ‘Choose Action’ window
All reservations functions from Add Edit and Cancel Booking – to Check In and Check Out –can be completed easily on this form.
Right click and ’Drag and Drop’ bookings from one unit row to another (PUMA Warns if room type has changed).
Links provided for all front office functions
Print screen displays if required

Create New Booking records, Issue Deposit Receipts, Email comprehensive confirmation letters with conditions of occupancy pdfs, Create Guest Tax Invoices and produce Registration folios in a simple flowing process.
Edit Existing records easily to change dates, change Unit, add additional Funds, Register receipt reversals, register services or produce Tax invoice documentation.
Cancel Bookings and claim Admin/cancellation fees and raise refunds to guests – includes option to email cancelation statements.
Refunds of accommodation easily processed at check In.
Extensive Housekeeping configuration and reporting – Create Priority for cleaning – Assign Staff – Add comments to each event.
Arrivals and Departures reporting.
Automated email of ‘Deposit Required’ follow up letters, Guest Tax invoice and Accommodation Statements

Create lists of common goods and services you provide
Lists can include accounting and service type categories for general accounting processes.
Guest Service Charges easily applied from list or entered on the go
Tours - select from a predetermined list or apply as you go
HIRE DESK also allows bookings to be made for hire items - from tennis courts to SUP’s or Kayaks
Apply items for payment into Trust Account or Non Trust records
Non Trust Services track payments and general journal reporting for each month
Trust and Non Trust (also combined) Guest Tax Invoices available.
hyperlink to Ticketmates logon Form (online tour sales)

A ‘System Monitor’ display collates today’s Arrivals, Departures, Housekeeping events, 'In House guests', Monies Owed Reports along with Overdue Deposits, Arrears Notices, Inspections Due and a management diary and maintenance schedule,
This Form also shows Arrivals, Departures, Housekeeping, Maintenance and Diary events for tomorrow.
Reports combining all ‘In house Guests’, today’s Vacancies (shows next arrival) and Arrivals and Departures

Room types – an additional filter for number of bedrooms
Tariffs – for each room type, Sliding scale or nightly rates, Seasons, Day of week offset and late booking discounts
Identify season date ranges and special event periods

Create templates to allow selection for specific guest contact
Add aditional text to existing templates when required
Launch from respective areas throughout the various PUMA forms
easily cover everything from organizing housekeeping service events to late arrival contact or welcome messages prior to arrival.

Integrated connection to your Resort Website and Online Travel Agents - An optional bi-directional web interface (See pricing page*) links PUMA to Resonline Booking Engine (Costs Apply*)
Downloads all booking details as they are created online
Automatically monitors inventory on the Web
Cancellations in PUMA automatically releases inventory online immediately
Booking changes in PUMA immediately uploads recalculated inventory for the period
Agent Commissions deducted from Tariff or charged to Unit Owner
Configure Agent rates and policies
Email Agent Invoices
Wholesaler Allocations –reduce availability to allow for pre-sold Units;
Stop sell all availability at a preset time each day – to avoid late arrivals

Configure each Unit using a default structure or change according to agreement details.
Every Unit can have a different agreement if required.
All Booking deductions –Cleaning, Linen, Commissions are applied at check In and ‘shown on the form’ to allow management to review, confirm or modify as required.
Standard monthly deductions Postage, PABX, Advertising, Austar etc can be entered and automatically processed each month
Service intervals can be programmed and modified as required as the check In is processed.
Different Service charge values are automatically adjusted with any ‘change of bedrooms’ for the Unit (lockdowns)
Owner charges can be processed as recoverable outlays or deducted from income and paid directly to the supplier from the individual Unit Account Ledger.

Full Audit compliant Reconciliation Reports – Configure your chosen reports for automated printing at reconciliation.
Management Trial Balance of accounts
Email Unit Owner Tax Invoices as PDF attachments - you can include a Newsletter and other pdf or jpg image attachments
Print to PDF all chosen audit reports ‘electronically’ to ‘monthly file’ folder.
Automatically balancing 'Arrears' Owner accounts = allows charges to be ‘disclosed in the month accrued’ but holds processing untill funds are available.
Systematic End of month reconciliation with MR industry specialist Accountants and Auditors commenting favorably on PUMA report layouts and on the ease of tracking and logical flow of reports.

Easy 'Daily Banking' procedures to confirm your Trust Account is always balanced.
Daily Banking Statements and manual deposit slips printed.
ABA (Banking) file upload for Unit Owner payments

Extensive Accommodation sales, Occupancy, Occupancy projections, Statistical, and Marketing reports
QLD AFAA Form 6 and other ARAMA and RTA Forms.
Guest Service Reporting both in and out of the Trust account Reporting
Extensive Unit Owner details reports
Annual income summary reports emailed to owners
Booking source, Booking origin and average Accom nightly rates and many more reports

Create Unit charge selection lists including purchase ‘cost’ and accounting and maintenance ‘categories’
Apply Unit Owner Charges (select from your predetermined list) against a Unit Owner or as a distributed group charge.
GST Calculations automatically determined via default settings - adjusted as required on screen.

A fully integrated dynamic Email Marketing system.
Create Welcome and Thank You letters for automated generation at chosen intervals based on booking dates.
Create ‘Programs of Contact’ and configure specific marketing letters to tempt your guests and send at Manager Determined intervals –
A ‘Complete’ and seamless system generating individualized marketing content..